RETURNS POLICY

Thanks for shopping at gabrielscandles.com

If you are not entirely satisfied with your purchase, we’re here to help.


Returns


Credit notes are valid for 3 months and are not transferrable 

You have 5 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase. We do not accept returns on items already replaced (i.e. you cannot return the same item more than once).

Before returning an item, please contact us on gabrielscandles@bigpond.com to discuss your concerns with the product. We will determine whether or not the concern is valid for store credit or refund.

You (the Purchaser) are responsible for any or all fees related to returning the product via post.

We will not accept any returns for:

  • Changed your mind

  • Do not like the product


Refunds


Refunds are only provided for items that are deemed to be faulty.

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will ask whether a store credit or a refund is preferred. Refunds will be sent to you via your original method of payment. If for some reason we have technical issues refunding your purchase, we may arrange a Bank Transfer on a per case basis.

Please allow time (up to 7 business days) for the Refund to be processed.


Shipping


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-­refundable.


Contact Us


If you have any questions on how to return your item to us, contact us.
gabrielscandles@bigpond.com